Privacy Policy

1. Introduction

Med Matrix ("we," "us," or "our") operates the website medmatrixusa.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. By using our website, you consent to the practices described in this policy.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, and other contact details you provide through our forms.
• Health Information: Health goals, symptoms, and other health-related information you voluntarily provide through our intake forms.
• Usage Data: Information about how you use our website, including pages visited, time spent, and navigation patterns.
• Device Information: Browser type, operating system, IP address, and device identifiers.
• Cookies and Tracking: We use cookies, Google Tag Manager, Google Analytics, and Microsoft Clarity to analyze website usage and improve our services.

3. How We Use Your Information

• To respond to your inquiries and provide requested services
• To send you your free practice guide and consultation information
• To match you with the appropriate healthcare provider
• To communicate with you about appointments, services, and health information
• To improve our website, services, and patient experience
• To comply with legal obligations

4. Third-Party Services

We use the following third-party services that may collect information:

• Google Analytics / Google Tag Manager: Website analytics and conversion tracking
• Microsoft Clarity: Session recording and heatmap analysis to improve user experience
• GoHighLevel: Customer relationship management and form submissions
• Google reCAPTCHA: Bot protection on our forms
• Vercel: Website hosting and analytics

5. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our website uses HTTPS encryption for all data transmission. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications
• Withdraw consent at any time

To exercise these rights, contact us at the information provided below.

7. Children's Privacy

Our website and services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. Med Matrix only works with patients 18 years of age and older who have an address in Maine or New Hampshire.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

9. Contact Us

If you have questions about this Privacy Policy, please contact us: